Information security policy

Information security policy of the site  «EliteCitygamers.com»

The Privacy Policy of personal data presented below (hereinafter referred to as the Privacy Policy) applies to all data that the site "EliteCitygamers.com", with an alias www.citygamers.ru can get information about the user while working with the resource and/or placing an order, both verbally and in writing.

Basic concepts of document:

"Site administration" – employees who have the right to act on behalf of the company "EliteCitygamers.com", and whose official duty is to manage and control the web page. It is they who organize all the stages of working with personal data: they determine the set of necessary information, determine the type and format of performing operations with information, and are engaged in its actual reception and processing;

"Personal (personal) data" - any information concerning a certain person;

"Processing of personal data" - receipt, registration, classification, storage, clarification, use, transfer, depersonalization, blocking, deletion – - etc. - any operation or their complex (can be performed with the help of automation tools or without the use of these);

"Confidentiality of personal data" - a mandatory requirement for persons who have access to personal data to prevent the dissemination of information about the subject without his knowledge and consent, except in cases where their concealment would be a violation of the law;

"Site User" means a person who has access to and uses the site via the Internet.

General provisions

The use of the site is equivalent (even without a special request from the site Administration) to the user's consent to the provisions of this Privacy Policy and the terms of data processing.

If the user does not agree with the terms of this Policy, he has the right to immediately stop using the resource.

Some materials (texts, photos, graphics, etc.) published on the site are objects of intellectual property, the use and protection of which is carried out in accordance with the current legislation of the Russian Federation.

This Privacy Policy applies only to the Online store resource "EliteCitygamers.com", at the same time, the Administration is not responsible for the actions of third parties, to whose sites the User can get through links published on the website of the Online store.

The site administration does not check the veracity of user data.

How is payment carried out

 You can pay for your order using Visa, Master Card, Mir bank cards or through Apple Pay payment systems. (You can specify additional payment methods on your site optimally). To pay for your purchase, you will be redirected to the Unitpay payment system server, where you need to enter the necessary data. When paying by credit card, payment security is guaranteed by the Unitpay processing center. The Unitpay payment system has a confirmed certificate of compliance with the requirements of the PCI DSS standard in terms of storage, processing and transmission of cardholder data. PCI DSS bank card security standard is supported by international payment systems, including MasterCard and Visa, Inc. Unitpay is also a participant in the Compliance Control PCI DSS Compliance Process (P.D.C.P.) continuous compliance program. Your confidential data required for payment (card details, registration data, etc.), do not arrive at the online store - they are processed by the Unitpay processing center and are completely protected. Payment cards accepted: VISA, MasterCard, Maestro, MIR. To pay for goods by credit card when placing an order in the online store, select the payment method: by bank card. When paying for an order with a bank card, payment processing occurs on the bank’s authorization page, where you need to enter your bank card details: Card type Card number, Card expiry date CVC2/CVV2 code If your card is connected to the 3D-Secure service, you will be automatically redirected to the bank page, card issuer to complete the authentication procedure. For information about the rules and methods of additional identification, please check with the Bank that issued your bank card.

Subject of the Privacy Policy

This Policy sets out the obligations of the Site Administration to properly handle individual information: keeping it confidential and ensuring an appropriate level of privacy protection. All data collected by the company "EliteCitygamers.com" are divided into the following categories:

Technical information:

    The IP address of the computer and the exact time of access to the site, a link to the resource from which the User clicked;
    mobile phone number, if the user called the numbers listed on the site;
    data about the user's actions and movements on the site;
    information about the links used on the resource, including advertising banners;
    other technical data provided by the user's browser (device type, browser type and version, OS, screen resolution, etc.).

Information requested to access the resource's services

In order to verify the authenticity of the ID provided by the user and confirm the user's actions, as well as to provide high-quality delivery and feedback, when registering on the site www.citygamers.ru (required data about the user name and password, everything else - at the request of the user) are requested:

    user's first and last name;
    telephone;
    Email;
    name and password;
    date of birth;
    address and postal code;

Information about the user's actions

    information about transactions using bank accounts between the user and "EliteCitygamers.com" (information about money transfers, bank card details, billing address, credit check results, and other financial data);
    data about information requests or requests;
    information about the products purchased, and the products for which the order was made, data about the services provided and requested;
    data about the user's location (subject to the consent given by the user).

Purposes of collecting the user's personal data

    registration of an account (User profile) for the convenience of repeated and subsequent requests;
    user authentication for the possibility of forming orders and / or remote sales contracts;
    providing productive user and technical support in the event of problems identified during the use of the resource;
    providing User access to the websites of the Online store's partners;
    the ability to provide feedback to the User (including notifying the customer about the status of their order);
    correct processing and receipt of payments, verification of tax or tax benefits, appeal of monetary transactions;
    prompt notification of the User (if there is consent to this) about product range updates, promotions and news.

Methods and terms of personal data processing

Work with personal information is carried out without a time limit, in any way permitted by law.

The site administration reserves the right to transmit information to delivery companies, postal organizations and other services that provide transportation services only for the purpose of optimizing the process of working on the User's order.

The User's personal data will be transferred to the state authorities upon a corresponding request, the provisions of which do not contradict the laws of the Russian Federation.

The site administration undertakes to promptly inform the User if there was a fact of loss or disclosure of personal data;

Obligations of the parties

The user must:
    transfer personal data necessary for the full operation of the resource;
    inform the Site Administration about changes in personal data, or update it yourself if possible.

The site administration is obliged to:
    use the information obtained exclusively for the purposes specified in this document;
    guarantee the safe storage of confidential information, do not disclose or make edits without the prior permission of the subject;
    takes care of taking the most effective precautions to keep the data provided secret (these measures include: the use of proven antivirus programs, firewalls, encryption, storage of media in reliable server centers, network address translation and hiding the internal structure of the network "EliteCitygamers.com", develop and update appropriate systems and procedures for managing access rights, backup as a guarantee of the preservation and integrity of information);
    make it impossible to access the individual data of the User, from the moment of his request or request with the corresponding requirement.

Liability of the parties

The site administration will not be responsible for the loss, disclosure or damage of Confidential Information, if the information:

    were in the public domain even before its loss/disclosure;
    were received by the Site Administration from a third party before it was received from the User;
    were made public with the User's permission.

Dispute resolution

    Before applying to the court, the claim must be correctly drawn up and submitted in writing;
    the addressee of the claim within 30 calendar days from the date of receipt notifies the applicant of the results of the review of the claim;
    if an agreement is not reached after this period, the dispute is referred to the authorized judicial body;
    The current legislation of the Russian Federation applies to this Privacy Policy and the relations between the User and the Site Administration described in it.

Additional conditions

    The Site Administration has the right to change this Policy without the User's consent within the framework of the legislation of the Russian Federation.
    Changes come into force from the moment of its publication on the Website of the online store, unless otherwise provided.